How is "continuous quality improvement" (CQI) defined?

Continuous Quality Improvement (CQI) is defined as an ongoing process focused on improving services and operations continuously. This definition emphasizes the importance of making incremental improvements over time rather than viewing quality improvement as a singular event or a series of isolated activities.

CQI aims to create a culture where the entire organization is committed to continuously enhancing various aspects of service delivery and operational efficiency. This involves using data to identify areas for improvement, implementing changes, measuring their effectiveness, and refining processes based on feedback. By adopting this ongoing approach, organizations can adapt to changing needs, address systemic issues, and implement best practices, ultimately leading to higher quality outcomes for patients and better service delivery.

The other options represent concepts that do not encapsulate the essence of CQI. For instance, a one-time event does not imply the sustained effort necessary for real improvement. A method merely focused on assessing employee performance lacks the broader scope of service and operational enhancement involved in CQI. Lastly, while regulatory requirements might address quality assurance, they are typically not synonymous with the proactive and iterative process that characterizes CQI.