In the context of Six Sigma, what does controlling results involve?

Controlling results in the context of Six Sigma primarily focuses on maintaining consistent performance over time after improvements have been made. This involves implementing specific steps and measures to ensure that the processes remain on track and that the gains achieved through improvement efforts are sustained. By establishing controls such as monitoring performance metrics, frequent audits, and addressing deviations from desired outcomes, organizations can safeguard against process drift and ensure continued adherence to quality standards.

Maintaining performance is crucial in quality improvement initiatives because it prevents regression to previous inefficiencies and supports continuous improvement. This aligns with Six Sigma’s objective of reducing defects and ensuring high quality in processes through systematic management and adjustments based on data-driven decisions.

While the other options address important aspects of quality management, they do not specifically capture the essence of controlling results as it relates to sustaining improved performance over time.