What does a process measure focus on in a quality improvement context?

In a quality improvement context, a process measure focuses on the steps and activities involved in delivering care. This measure assesses whether specific practices and protocols are being followed in the healthcare setting, which can then influence the overall quality of care provided.

By concentrating on the processes, healthcare organizations can identify areas for improvement, ensure compliance with evidence-based guidelines, and monitor the efficiency of care delivery. For example, if a healthcare facility aims to enhance patient outcomes for a particular condition, the process measures might track whether clinicians are adhering to recommended treatment plans, such as timely administration of medications or the implementation of standard procedures.

In contrast, other choices highlight different aspects of healthcare quality. The focus on end results relates to outcome measures, which evaluate the final effects of care on patients. Balancing effects across different departments addresses the broader picture of system interactions and may include balancing measures to ensure one improvement doesn’t inadvertently harm another area. Finally, patient feedback on services can be important for understanding patient satisfaction and experience but is typically categorized under patient-reported measures, separate from the direct assessment of care processes.