What is one of the primary elements of human behavior that affects system outcomes, according to Deming?

One of the primary elements of human behavior that affects system outcomes, according to Deming, is the fundamental differences in strengths, beliefs, and motivations of individuals. This idea emphasizes that when people within a system have diverse strengths, varying beliefs about their work, and different intrinsic motivations, this variability can significantly impact the performance and outcomes of that system.

Deming's philosophy underscores the importance of understanding these human factors because they play a crucial role in how teams function, how effectively processes are implemented, and how well people adapt to change. Acknowledging these differences enables organizations to create more effective systems that harness the unique contributions of each individual, leading to improvements in quality and outcomes.

In contrast, other factors such as time management skills, experience levels, and attendance rates may influence productivity or efficiency to some extent, but they do not delve into the deeper aspects of human behavior that fundamentally drive engagement and performance in a quality improvement context.