What is the first step in the Lean process?

The first step in the Lean process focuses on specifying the value desired by the customer. This foundational step is essential because it helps organizations understand what their customers truly need and value. By clearly defining value from the customer's perspective, teams can align their processes and improvements to deliver the products or services that meet those expectations.

When the value is articulated, organizations can then identify which activities add that value and which do not, ultimately allowing them to create a more streamlined process that enhances efficiency and reduces waste. Understanding customer value serves as the cornerstone for all subsequent steps in the Lean methodology, ensuring that efforts to eliminate waste and improve processes are directed towards fulfilling customer needs effectively.

In summary, specifying the value desired by the customer effectively sets the stage for a successful Lean approach, as it ensures that all improvement efforts are aligned with delivering maximum value to the customer.