What is the ultimate goal of continuous quality improvement?

The ultimate goal of continuous quality improvement (CQI) is to connect activities with customer satisfaction and outcomes. This approach focuses on systematically improving processes to enhance the quality of products or services delivered to the customer. By prioritizing the needs and expectations of customers, organizations can better align their processes and outcomes, fostering an environment where constant feedback leads to ongoing enhancements.

In CQI, the ultimate aim is ensuring that improvements not only comply with existing standards but also genuinely meet or exceed customer expectations. This leads to better patient care in healthcare settings, increased efficiency, and higher satisfaction levels among stakeholders. Therefore, making connections between activities and achieving tangible, positive outcomes for customers is central to the philosophy of continuous quality improvement.