What should organizations aim for when implementing Lean principles?

When implementing Lean principles, organizations aim to minimize waste and improve customer value. The core philosophy of Lean is to enhance efficiency and effectiveness within processes by identifying and eliminating non-value-adding activities, referred to as waste. This means understanding the needs and preferences of customers and aligning processes to deliver maximum value to them.

By concentrating on minimizing waste, organizations can streamline operations, reduce costs, and improve service or product delivery times. Lean also emphasizes continuous improvement and encourages employees at all levels to contribute ideas for enhancing processes that directly affect customer satisfaction.

In contrast, other options do not align with the fundamental goals of Lean principles. Increasing the complexity of processes contradicts Lean's objective of simplification and efficiency. While standardizing operational practices can be a part of Lean, it is not the ultimate goal; rather, standardization serves to maintain quality and consistency once improvements are identified. Focusing solely on productivity goals overlooks the critical aspect of customer value, which is central to Lean thinking.