Which of the following describes a "process measure"?

A process measure is specifically designed to evaluate the methods and steps involved in delivering care to patients. It focuses on what is being done during the care process, such as adherence to clinical guidelines, timeliness of interventions, and the protocols followed during treatment. This type of measurement is vital in quality improvement initiatives as it helps identify areas for improvement within the care delivery process itself.

In contrast, the other options focus on different aspects of healthcare. Evaluating patient recovery rates is more aligned with outcome measures, which assess the results of care rather than the process itself. Measuring profit margins pertains to financial performance, which is not relevant to process measures that concern clinical actions. Finally, focusing on external customer satisfaction involves perceptions and experiences outside the clinical processes being evaluated, which again does not pertain to the specifics of process measures that concentrate on the actual delivery of care.